Senior ServiceNow Help Desk Technician

We have an opportunity available for a Senior ServiceNow Help Desk Technician to work within our IT Team.

The Senior ServiceNow Help Desk Technician serves as the frontline technical expert within the Software Development team. This role is responsible for triaging, managing, and assigning ServiceNow tickets to appropriate team members. The technician ensures efficient ticket handling, provides high-quality support, and collaborates with developers and infrastructure teams to improve the end-user experience.

What you will do :

• Serve as the primary point of contact for incoming ServiceNow tickets.
• Triage and categorize incidents and requests based on priority and type.
• Assign tickets to appropriate software development team members or support groups.
• Monitor ticket queues to ensure SLAs are met and escalations are handled promptly.
• Collaborate with developers to identify recurring issues and recommend improvements.
• Document resolution steps and contribute to the internal knowledge base.
• Ensure compliance with IT policies and procedures.
• Perform data uploads into the .NET ERP system using Excel, .NET, and Unidata applications.
• Monitor nightly, week processing results and work with the development team to ensure completion.

What you will get :

What we need :

TAKKT FoodServices is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation gender identity, national origin, age, protected veteran or disabled status, or genetic information.