IT Project Manager (MSP Onboarding & Professional Services)

Job Description

ABOUT IN-TELECOM

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

GENERAL JOB DESCRIPTION

The IT Project Manager (MSP Onboarding & Professional Services) is responsible for the planning, executing, and closing managed IT projects for new and existing clients. This position will work closely with MSP Project Engineers, MSP Project Technicians, and the network operations team to ensure that project deliverables are met within the scope, budget, and timeline. The Onboarding Project Manager will also communicate with clients, stakeholders, and other internal teams throughout the project lifecycle. This role requires strong financial expertise, including budget management, forecasting, and financial reporting, to ensure projects are delivered on time and within budget.

TYPES OF MSP PROJECTS

Our MSP Project Team oversees the onboarding of new clients and the implementation of several different types of projects for our client base. Because of this, we have two types of projects : Onboarding and Professional Services. This role may manage both types of projects but will primarily focus on onboarding.

Onboarding

Overview :

• Serve as the primary point of contact for onboarding new clients, ensuring a seamless and positive experience.
• Collaborate with clients to explain the scope of services, outline the implementation process, and communicate how to access technical support.
• Fully document client environments by collaborating with the technical team for technical details while capturing processes, milestones, and client-specific requirements.
• Coordinate implementation of MSP services by assigning appropriate technical resources and monitoring progress.

Core Tools Deployed During Onboarding :

Professional Services

Types of Projects :

Networking Installations :

Server Installations :

Azure / Entra and Microsoft 365 Projects :

DUTIES & RESPONSIBILITIES

Project Planning and Coordination :

Financial Management :

Collaboration and Communication :

Risk Management :

Quality Assurance :

Customer Service :

Team Leadership :

Safety Management :

OPTIONAL SKILLS & EXPERIENCE

Technology is a rapidly evolving environment, and the needs of our clients are always changing. To be successful as an MSP Project Manager, it would be beneficial to have some or all of the following experience :

PHYSICAL DEMANDS

WORK ENVIRONMENT

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.