Aftermarket Operations Specialist
Do you have a high level of integrity, accountability and a desire to excel? Do you like to work independently but still be part of a great team? If this is you, Butler Machinery wants you to join our team as an Aftermarket Operations Specialist. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace! This position can be physically located out of Fargo, ND, Sioux Falls, SD, Rapid City, SD, or Bismarck, ND.
Responsibilities :
- Help guide and make decisions on questions from Aftermarket teams to ensure alignment with company policy and procedure for consistency purposes.
- Support customer maintenance contracts and machine health to include contract invoicing, managing financials, scheduling services, and write recommendations on identified issues.
- Review KPIs for consistent performance and process improvement.
- Provide training to associates on new and existing processes.
- Works with management and product support to initiate and execute improvement projects.
- Collaborates with data analysts to analyze data and create reports that business decisions can be derived from.
- Works within and promotes vision, mission, and values of BMC.
- Performs other duties as assigned.
Qualifications :
1-3 years of industry experience in product support preferred.A bachelor's degree in a business or process improvement-related field is preferred.A mechanical aptitude is preferred.Basic Accounting knowledge.Proficient in MS Office and related software.Excellent attention to detail.Excellent oral and written communication skills.Creative and innovative problem solving abilities.Strong time management skills with ability to multi-task.As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package :
10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer ContributionHealth Insurance 3 plan optionsHealth Savings Account Employer contribution up to $1,300 / yearDependent Care Flex Spending AccountDental Insurance 2 plan optionsVision InsuranceBasic Life / AD&D and Supplemental Life InsuranceEmployer paid Short-Term Disability Coverage 60% of base pay / salaryLong-Term Disability CoverageMaternity / Paternity BenefitsHolidaysPaid Time Off (PTO)401(K) PlanEmployee Assistance Program (EAP) including Health CoachingSmartDollar employer paid financial planning programLegal Shield / ID Shield productsVoluntary Benefit options - Cancer Insurance / Accident / HospitalizationEOE / Vet / Disability