Customer Service and Operations Specialist

Customer Service & Operations Specialist

Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations Specialist (formally Customer Service Representative) to be the essential link between our customers, sales team, and manufacturing operations. This isn't just a phone jobyou'll be a key driver of efficiency, customer satisfaction, and continuous business improvement.

Location : [Insert Location Here]

Reports to : Operations Manager

Why Join the Pratt Team? (Pratt Perks)

We value our employees and prove it with industry-leading benefits that start fast :

• Quick Access to Healthcare : Eligible for insurance benefits within ONE MONTH of hire.
• Performance Bonus : Eligible for our Gainsharing bonus after just one full month of employment.
• Secure Your Future : Start with our 401(k) with a partial match after 3 months.
• Time to Recharge : Start earning PAID vacation days after 6 months.

Role Summary : Beyond the Call Center

As a Customer Service & Operations Specialist, you'll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You'll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.

Key Responsibilities : The Core of the Role

Customer & Sales Support :

Operational & Logistics Management :

Candidate Profile : What You Bring

Essential Qualifications :

Highly Preferred (The Extras That Makes You Stand Out) :

Performance & Growth

Your success will be measured by a comprehensive set of metrics that reflect your dual role in customer service and operations :

Work Environment

This role is primarily based in an office setting but requires a comfort level with the manufacturing / distribution environment. You will be exposed to moving equipment, varying seasonal temperatures, and a generally loud noise level while performing duties on the warehouse floor.

If you're ready to leverage your extensive customer service experience and dive deep into the operational side of a leading manufacturing business, apply today!