Campaign Operations Director

Position Summary

This role serves as a key liaison between Philanthropy & External Relations (P&ER), Information Technology Services (ITS), and Donor Services (DS). This role is responsible for ensuring that P&ER's business requirements, such as Annual and targeted commitments, multi-year commitments, endowments, recognition policies, adjustments, acknowledgments, event registrations, and other campaign-related operations are effectively translated into streamlined processes and systems.

The Director will play a central role in supporting the organization's transition to MS Dynamics, ensuring that campaign operations have clear, standardized protocols and procedures. They will design, document, and maintain workflows that improve efficiency, accuracy, and data integrity.

Working closely with ITS and DS, they will develop and implement reports, dashboards, and business processes that support organizational goals. The position also provides training and resources to Development staff to ensure consistent adoption of these practices. Success in this role requires strong collaboration with P&ER leadership to understand evolving needs and ensure that operational and reporting requirements are met.

Duties and Responsibilities

Operational Leadership

• Develop a deep understanding of campaign business practices and manage intake of all operational needs.
• Assist with the transition to MS Dynamics, ensuring adoption of best practices and creation of standard protocols and procedures for all campaign operations.
• Define and document data and reporting requirements to improve business processes.
• Create user-friendly documentation, role-based training, and process guides to ensure high-quality, consistent data with Philanthropy & External Relations.
• Establish clear workflows for pledge entry, acknowledgments, adjustments, reporting, stewardship and other business practices in coordination with ITS and DS teams.
• Promote adherence to Federation policies regarding gift entry, data accuracy, and financial integrity.
• Serve as the primary point of contact between P&ER, ITS, and DS for MS Dynamics reporting and data management.

Project Management

Training & Support

Data Hygiene & Analysis

Donor Engagement & Stewardship Support

Collaboration

Requirements and Qualifications

Work Environment :

Position is eligible to work from home occasionally in accordance with Federation policies. When working from home, employee must :

Pay Rate :

In addition to benefits, the annual salary range for this role begins at $80,000. We benchmark our salaries for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education / training, to determine compensation levels.

The Jewish Federation of Palm Beach County is an Equal Opportunity Employer.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at the Federation's discretion. Employment is at-will, and this job description is not an employment contract, and nothing herein shall be deemed to create in any way whatsoever an employment contract.