Patient Support Specialist (Hiring Immediately)

Location : CHA Cambridge Hospital

Work Days : M-f 8-8 Varied shifts and possible some Saturdays

Category : Medical Assistant

Department : Primary Care at Cambridge Hospital

Job Type : Full time

Work Shift : Various Shifts

Hours / Week : 40.00

Union Name : CH Laborers 380

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care with internal medicine, family medicine, pediatrics, geriatrics and womens health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHAs Harvard Internal Medicine residency and Tufts Family Medicine residency.

Job Purpose : The Clinical Practice Assistant position consists of both administrative / clerical functions in addition to the clinical responsibilities of the medical assistant. Clinical practice assistants are essential members of the ambulatory team. They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.

Responsibilities include : Actively and efficiently managing the flow of patients through the clinic, Greeting patients, Answering the telephone professionally and taking accurate detailed electronic messages, Scheduling patient appointments electronically (using Epic), Executing insurance verifications, Rooming patients, Assisting providers with medical histories, Documenting in the electronic health record, Checking routine vital signs and point of care testing, Assisting providers with clinical procedures, Booking screening tests as part of the outreach process and booking follow up appointments (e.g., well child visits, vaccine booster visits), Participating in proactive population management of chronic diseases by generating MyCHArt messages, sending templated letters, and calling patients by telephone, Other duties as required.

Qualifications / Requirements :

Education : High school diploma or equivalent required. Graduation from an accredited medical assistant program or one year of previous experience as a medical assistant in lieu of program completion required.

Certifications : Maintains current American Heart Association or Red Cross Basic Life Support Certification

Linguistic Capabilities : Ability to write and verbally communicate in English. Fluency in a second language is preferred.

Work Experience : Current experience as a Medical Assistant preferred. Experience with administrative duties in a clinical setting preferred

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.