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Customer Support Specialist

Customer Support Specialist

Insight GlobalHebron, KY, United States
1 day ago
Job type
  • Full-time
  • Part-time
  • Permanent
  • Temporary
Job description

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Position : Customer Support Specialist

Start Date : ASAP

Location : 845 Lindbergh Ct, Hebron, KY 41048

Work Arrangement : Fully Onsite

Pay Rate : $21.26 / HR

Duration : 12-month contract (possibility of ongoing / permanent)

Interview : One and done on Teams

Notes :

  • The Call Center is open from 8 AM to 8 PM.
  • Shifts for these candidates can be 10 AM-7 PM, 9 AM-6 PM, or 8 AM-5 PM (flexible).

Must Haves :

  • 2-3 years of experience in a help desk, service desk, sales, or call center environment.
  • Proficiency in MS Office Suite advanced skills in MS Outlook and MS Excel.
  • Experience using SAP, AS400, or Oracle :
  • Order Entry / Order Management
  • Understanding of shipping terms
  • Strong reliability, ownership, and proactive problem-solving skills.

    • Plusses :

  • Sales experience within a call center environment.
  • Automotive industry experience.
  • Experience using Salesforce and / or New Voice Media.
  • Advanced MS Excel skills (v-lookups, pivot tables, conditional formatting).
  • Experience with ERP systems (order side, not procurement side).
  • Experience with MRP systems.

    • Day-to-Day Responsibilities : Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client-facing and involves processing and managing customer orders and developing customer relationships. Responsibilities include negotiating and / or adjusting delivery dates with customers, ensuring continuity in supply, reporting customer order fulfillment, resolving logistic claims, and cooperating with production & material planning teams.

    Daily Activities Breakdown :

  • Answering inbound calls 30%
  • Responding to customer emails 30%
  • Adding orders, verifying inventory, verifying pricing, tracking information for orders, and entering data into SAP 40%

    • Main Roles and Responsibilities :

  • Answer incoming customer phone calls and provide professional first-class sales support.
  • Receive and process orders on behalf of customers efficiently and accurately, provide order status updates, monitor customer orders, and negotiate and adjust delivery dates with customers.
  • Work with customers to meet customer service fill rate goals and maximize customer satisfaction.
  • Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and support key customer account activities.

    • Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Administrative and Customer Service

    Industries

    Motor Vehicle Manufacturing and Wholesale Motor Vehicles and Parts

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    Inferred from the description for this job

    401(k)

    Medical insurance

    Vision insurance

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    Customer Support Specialist • Hebron, KY, United States