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Front Office Manager / Residence Inn St. Louis Downtown

Front Office Manager / Residence Inn St. Louis Downtown

StepStone Hospitality Inc.Saint Louis, MO, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

  • Maintain standards of quality guest service.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
  • Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
  • Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security.
  • Oversees all problem resolution matters in the absence of GM & Director of Rooms.
  • Increase the level of guest satisfaction by delivering an exceptional product through employee development.
  • Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

Requirements :

  • Must have previous supervisory experience; hospitality experience preferred

    • Must have a comprehensive knowledge of all hotel departments and functions.

  • Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • High school education and relevant training and experience required. Additional education preferred.
  • Ability to timely obtain any required licenses or certificates.
  • CPR training required; first aid training preferred.
  • Additional language ability preferred.

    • Minimum lifting of 20 pounds.

  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.
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    St Louis • Saint Louis, MO, US