Customer Support Specialist

Martec International Job Opportunity

Martec is a rapidly growing company with over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are looking to provide a great opportunity for the right candidate who is eager for opportunity and growth. If you love meeting new people and are looking for a great company with internal upward mobility, please submit your resume for consideration!

This position is full-time, Monday - Friday, $21.00 - $23.00 / hr.

Job Overview

The core responsibilities for this position include managing orders, inventory requirements, and adhering to company process controls and fulfilling customer orders. Our ideal candidate should have strong data entry skills and customer service skills. There are additional opportunities for advancement within our management team.

Ideal Candidate

• Answer inquiries via phone, email, and fax.
• Process orders placed by phone, email or fax accurately and timely.
• Ability to identify and resolve issues in regard to shipments or order processing.
• Respond to all inquiries in a professional and timely manner
• Build a rapport with each customer. Actively listen to customer's requests and inquiries
• Handle each call until a resolution is reached; including follow-up to ensure the actions are completed.
• Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Skills and Qualifications

Benefits

We are an EEO Employer that offers great growth opportunity and strives to promote from within those employees that share our same company values and exhibit a strong work ethic. If you are a perfectionist who loves alphanumeric data entry, is great at interacting with people, and feel you could represent our values at Martec each day to all our customers, please submit your resume for consideration! Background check, physical exam, and drug screening will be required.