Technical Manager, CRM

American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designers and bring their vision to life. Across our service and distribution centers, our corporate office and manufacturing facilities, you'll always find the same commitment to customer satisfaction, integrity, teamwork, and excellence.

We are on a journey to encourage an inclusive Woodmark and are taking meaningful actions to promote diverse representation across every part of the business. Together, every team member contributes to making American Woodmark a place where people can express who they are through what they do.

POSITION PURPOSE :

The Technical Manager, Design & Development (CRM) is a key member of the Information Technology team whose primary mission is to partner with key business and IT leaders for the delivery of CRM system design and development which is used to enable and support critical CRM business functions and processes across the enterprise. This position requires expertise in the areas of business operations, business processes, application technologies, critical business data, and key operational reporting and analytics across the organization. As a leader and technical specialist, this role is responsible for proactively leading multiple technology initiatives with a critical focus on managing scope, schedules, resources, investments, and risks.

IDEAL CANDIDATE PROFILE :

To perform this job successfully, an individual must be able to excel at the essential functions assigned. The requirements listed below are representative of the knowledge, skill, and ability required.

Experience

• 7+ years experience in Information Technology, including a minimum of 5 years in developing solutions in complex technology environments.
• 4+ years of experience in manufacturing, consumer products, or distribution industries.
• 4+ years of experience in systems development and project management.
• Extensive hands-on experience in Salesforce.com and related technologies in the area of sales cloud, service cloud, customer, and partner communities.
• Extensive hands-on experience in system integration of complex application systems. (e.g., custom solutions, package solutions, Cloud, SaaS, and PaaS)

Skills

Education

ESSENTIAL FUNCTIONS :

SCOPE & EXPECTATIONS :

BENEFITS PACKAGE INCLUDES :

AN EQUAL OPPORTUNITY EMPLOYER

The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled