Order Processing AnalystVeterans Sourcing Group LLC • Chandler, AZ, United States

Order Processing Analyst

Veterans Sourcing Group LLC • Chandler, AZ, United States

12 days ago

Job type

Full-time

Job description

Title : Order Processing Analyst

Pay Rate : $32 / hr

Location : This position will be located at TEA Chandler / Phoenix, AZ Office

Shift :

Hours are 8a-5p US Local, Monday - Friday. The employee may need to work an occasional weekend depending upon the business situation
Employee must be available after hours to contact the TEL Factories in Japan during their normal working hours

Job Description :

Primarily responsible for managing the entire NCDR (No Charge Delivery Request) process with focus on FCNs (Field Change Notices) :

Release FCN parts in US stock for shipping

Ensuring NORM POs for FCN parts not in US stock are placed

Communicate order status and ETAs when necessary

Ensure NCDRs parts requests are properly created in WO and / or are linked back to the appropriate WO.

Manage CNs (Change Notices).

Ensure NCDR requests properly flow through the approval process and follow up on any delays.

Communicating back and forth to the service teams and Factory on any NCDR issues.

Additional duties as assigned :

Tracking NCDRs where parts are being prepared by the Factory and not to ship from US stock, and ensuring a DROP PO is issued to the factory

Ensure OBS parts w / out WW stock are not getting entered on NCDR and the appropriate alternative parts ordered

Regional Face of the TSC - Trained on Client EPart processing at the local site level to assist the spares team when needed

Experience :

Bachelor's Degree

1-3 years Customer Service Experience

Fluent in speaking, reading, and writing English and Japanese

Demonstrated working knowledge MS Office Applications with a proficiency in Excel

Ability to manage multiple tasks simultaneously

Ability to work independently on issues of diverse scope and complexity in nature where considerable judgment and initiative are required in resolving

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Order Processing Analyst • Chandler, AZ, United States

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