IT Support Specialist II

Position Type : Technology

Date Posted : 6 / 9 / 2025

Location : District Office

Closing Date :

OPEN UNTIL FILLED Isaac School District

Position Description

TITLE : IT Support Specialist II

CLASSIFICATION : Non-Exempt

REPORTS TO : Systems Manager

GENERAL STATEMENT OF RESPONSIBILITIES : To maintain technology and network equipment in operating condition, assists in resolving software application problems, provide level 2 support and communicate with appropriate IT staff regarding more complex issues.

PRINCIPAL DUTIES : (essential functions)

Assists with troubleshooting, planning for and the installation of technology equipment, network equipment, and user applications.

Assists with configuring, deploying and maintaining end user devices and their support platforms

Assists in creating, configuring and testing computer images

Assists in cell phone provisioning, setup and delivery to end users

Monitors, configures, maintains and repairs technology and network equipment

Maintains and documents work records and files

Assists with the technology and network equipment inventory

Transports equipment, supplies and materials to appropriate job sites

Assists in user training and information updates for network users

Performs other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED :

Knowledge of computers, operating systems and networks

Knowledge of imaging systems and network booting concepts

Knowledge of end user device operating systems and their related managed application framework

Knowledge of cell phone devices and support

Knowledge of vendor related support services, RMA, shipping

Knowledge of technology equipment used in educational settings

Knowledge of software applications and multiple computer platforms

Knowledge of tools and equipment used in computer installation, repair and maintenance

Knowledge of troubleshooting and diagnostic practices and procedures

Skill in operating computers and various software applications

Skill in troubleshooting, installing and maintaining computer hardware and software

Skill in troubleshooting, installing and maintaining technology equipment

Skill in communicating orally and in writing

Skill in establishing and maintaining effective working relationships with others

Must be able to work independently without any supervision

Must be able to work effectively and efficiently within a team environment

Excellent customer services skills

PHYSICAL REQUIREMENTS : Able to perform the following physical requirements of the position with or without reasonable accommodation : critical sensory requirements include general vision, corrected to 20 / 20, hear or listen in the normal range (corrected) and speak and give directions clearly. Able to walk, stand, kneel, crouch, crawl, reach, lift (exerting force up to 75 pounds), carry, push, pull or otherwise move objects. Occasionally exposed to the risk of electrical shock.

MINIMUM QUALIFICATIONS : High school diploma and two years of computer network installation or computer maintenance work experience OR an equivalent combination of education and experience that provides the required knowledge and skill.

REQUIRED LICENSE / CERTIFICATION : Valid Arizona Driver's License.