Director, Data Analytics - Commerce & Churn

About The Role

The Data Intelligence & Analytics (DnA) team sits at the heart of The Walt Disney Company’s streaming ecosystem—driving business decisions for Disney+, Hulu, and ESPN through analytics, data science, and experimentation. The Direct-to-Consumer (DTC) Streaming Analytics vertical within DnA is seeking a Director to lead our Commerce Experimentation and Churn Analytics teams which help our business understand and identify opportunities to mitigate both voluntary and involuntary subscriber churn. In this role you will lead and inspire a high-performing team and help foster a culture of collaboration, curiosity, and impact. This highly visible position requires the ability to distill complex data into clear, compelling narratives and strategic insights and will partner closely with business teams across the Disney Entertainment and Product & Technology businesses.

Responsibilities

• Become an expert in understanding subscriber churn partnering with business stakeholders from Finance, Business Operations, Strategy, Marketing, and Product to measure, track, and understand drivers and trends of both voluntary and involuntary churn.
• Work closely with Commerce Product partners to design and run experiments intended to drive subscriber growth and mitigate churn through the launching of new global payment methods, optimizing payment redelivery, and identifying and mitigating subscriber fraud.
• Lead, develop, and inspire a high-performing team of analytics professionals within the DnA organization.
• Build strong relationships with cross-functional stakeholders and executive leadership to influence decisions through data-driven storytelling.
• Shape and prioritize team roadmaps ensuring alignment with business goals.
• Develop analytical frameworks to understand business trends and unlock new insights that will drive business strategy and decision-making.
• Conduct and oversee deep-dive analyses to understand drivers of key business metrics.
• Synthesize complex data into actionable insights and communicate findings clearly and effectively to technical and non-technical audiences.

Required Qualifications

Desired Qualifications

Additional Information

#DISNEYTECH

#DISNEYAnalytics

The hiring range for this position in Santa Monica and Los Angeles, CA is $184,300-$247,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.

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