Operation Coordinator（Communications）

POP MART ( 09992.HK ), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

The person in this role will perform operational- and logistics-related tasks in support of POP MART’s wholesale order process. The coordinator will work with the POP MART Americas Wholesale Sales Operations Team to manage the end-to-end order-to-shipment process for all wholesale accounts.

Job Overview :

The Operations Coordinator plays a key role in supporting the company’s communication strategy across internal and external channels. This individual is responsible for ensuring clear, consistent, and engaging communication between support center teams, retail stores, and the wider public. Core responsibilities include managing internal communications to field teams, monitoring and responding to online reviews (Google, Yelp, etc.), and providing day-to-day communications support to retail locations.

What You Will Achieve :

Internal Communications

• Draft, edit, and distribute company-wide and field-specific communications (emails, newsletters, announcements, toolkits, FAQs).
• Bring the Pop Mart spirit to life by keeping our brand voice fun, vibrant, and full of energy across every internal channel.
• Partner with leadership and cross-functional teams to deliver timely updates to store teams.
• Support the rollout of new initiatives, campaigns, and operational updates with clear messaging and toolkits for retail execution.

External Communications & Reputation Management

Retail Store Support

General Support

What You Will Need :

Key Competencies :

Physical Requirements :

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.