Concierge

Job Description

Job Description

RESPONSIBILITIES :

Accepting deliveries and holding packages for pick-up.

Taking elevator reservations for your move in, move out or furniture / appliance deliveries.

Taking reservations for your exclusive Rooftop Terrace function.

Placing courtesy telephone calls when packages arrive.

Holding doors when applicable to assist residents with groceries, strollers, etc.

Notifying residents of guests' arrival. (Note : This step may be bypassed if owner / residents let their guest in.)

Greeting residents and guests according to company standards

Maintaining ownership of the process of resolving resident and guest complaints

Interact with all residents, showing genuine appreciation

Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns

Assist in the scheduling of move-ins and move-outs

Scheduling and facilitating deliveries and residents' moves.

Monitoring surveillance cameras

Monitoring Lobby

Walking the premises to ensure that the highest standards are being maintained

Facilitating realtor and potential buyer visits

Follow all company policies and procedures, including (The William Oliver) grooming standards

Maintain confidentiality of proprietary information and resident identification

Enforcing safety procedures

Logging and announcing visitors

Comply with quality assurance expectations and standards

QUALIFICATIONS :

1-2 years of customer service experience, ideally in concierge field

Pleasant, positive and professional demeanor, no visible tattoos

Experience working with demanding clientele

Excellent communication skills- both oral and written

Strong Multi-tasking skills a must

Strong ability to assess a situation, show good judgment and resolve conflicts

Attentive to details with excellent follow-through skills

A "people pleaser" at heart

Display a desire to exceed expectations with every interaction

Flexible and organized

Able to work under pressure

Dependable and detail-oriented

Basic knowledge and experience with Microsoft office products and the internet

Must be able to stand / sit for long periods of time

Proactive and productive

Strong customer service skills

Initiates innovative ways to bring value to the community

Outstanding interpersonal skills

Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property

A strong desire to succeed and advance

References and background check required.