Sr. Manager, Customer Experience

Sr. Manager, Customer Experience

Keep our communities fed. Our focus is simple but meaningful from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As a Sr. Manager, Customer Experience, you will work collaboratively with customers to enhance their overall experience with the company and support their success within the industry. This role focuses on helping Independent and Chain Retailers remain competitive and financially healthy. The position leads the company's Customer Experience (CX) team, implements and maintains best practices, and drives improvements across the organization through the voice of the customer to strengthen retention and satisfaction.

Full-Time, Hybrid Role

Location : Miami, FL (regular travel to retail store locations required)

You will contribute by :

• Developing and maintaining strong relationships with key customers to create and implement best practices, grow sales, and increase purchase concentration ratio while maintaining customer advocacy.
• Supporting customer business strategies by delivering the highest level of service and developing solutions that drive revenue growth for both the customer and the company.
• Building, developing, and scaling the Customer Experience team to drive growth and sales opportunities.
• Ensuring alignment with company goals and accountability for delivering excellent customer support.
• Managing escalated customer relationships promptly, efficiently, and effectively.
• Developing strategic priorities and translating customer needs into actionable development and sales opportunities for the company.
• Proactively recommending enhancements to leadership to improve processes and support overall team objectives.
• Monitoring and managing contract renewals, expansions, and sales pipeline activity.
• Managing business continuity events to ensure minimal disruption to customer operations.
• Traveling frequently to retail store locations, approximately 30%.

We're searching for candidates with :

Advanced knowledge of account and client relationship management.

Strong interpersonal, communication, and presentation skills, with the ability to influence multiple levels within an organization.

Strong problem-solving, organizational, and multitasking skills, with the ability to adapt to challenges and drive results.

Proven sales leadership experience, including implementation and management of goal setting, accountability metrics, and pipeline management.

Experience managing a team.

Wholesale distribution experience preferred.

Motivation, persistence, and strong negotiation skills.

Willingness and ability to travel frequently.

7-10 years of relevant work experience in sales or customer development, with a demonstrated record of achieving objectives.

Fluency in Spanish is required.

Environment :

Store : Office Temperature (65F to 75F)

Office : Office Temperature (65F to 75F)

We offer :

Weekly Pay

Benefits available from day 1 (medical, dental, vision, and more)

Company matched 401k

PTO and Holiday Pay offered

Career Progression Opportunities

Tuition Reimbursement

Employee Health & Wellness program

Employee Discounts / Purchasing programs

Employee Assistance Program

Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Qualifications

Bachelor's Degree - Business

Shift

1st Shift (United States of America)

Company

C&S Wholesale Services, LLC

About Our Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.