Account Manager
As an Account Manager at Jackrabbit, you'll protect and grow recurring revenue by keeping clients engaged, successful, and supported. Your primary goal is to prevent churn and proactively manage risk through early outreach, consultative conversations, and solution-oriented follow-through.
You'll own a portfolio of clients and be responsible for understanding their goals, spotting friction early, and reinforcing the value Jackrabbit brings to their business. Whether it's a save conversation, a feature reminder, or a win-back call, you'll be a trusted partner focused on client outcomes and long-term retention.
This role is perfect for someone who is :
- Motivated by customer success and revenue protection
- Proactive with outreach, insights, and intervention
- Confident in handling tough conversations and delivering solutions
What you'll do :
Own a portfolio of active SaaS clients with a focus on retention, satisfaction, and revenue protectionBuild strong, trust-based relationships that support long-term loyaltyUnderstand and align with each customer's business goals to reinforce ROI and product fitMonitor client behavior in HubSpot and Power BI to proactively spot risk or disengagementReach out regularly via calls, emails, and texts to check in, re-engage, or reinforce valueLead confident, consultative save conversations with at-risk clients using structured talk tracksLaunch and support win-back campaigns by re-engaging recently churned clients with relevant improvements or offersTriage and escalate issues to internal teams, ensuring clear communication and timely resolutionSurface expansion or referral opportunities as part of the retention processMaintain excellent documentation and consistent follow-throughDeliver field insights that inform product, support, and go-to-market strategyWork cross-functionally with support, sales, onboarding, and other internal teamsCompetencies :
Customer Focus Builds strong customer relationships and delivers customer-centric solutionsAction Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmDrives Results Consistently achieves results, even under tough circumstancesPersuades Uses compelling arguments to gain the support and commitment of othersDecision Quality Makes sound and timely decisions that keep the organization moving forwardSelf-Awareness Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknessesTech Savvy Anticipates and adopts innovations in business-building digital and technology applicationsNimble Learning Learns through experimentation when tackling new problems, using both successes and failures as learning opportunitiesWhat you're about :
24 years in SaaS account management, sales, or customer successA sales mindset with a strong focus on retention and revenue protectionConfidence in proactive outreach via calls, emails, and textsAbility to connect client goals to product value and outcomesSkill in leading save and win-back conversations with clarity and empathyExcellent follow-through and ownership mindsetFamiliarity with HubSpot, Power BI, or similar CRM / reporting toolsCalm under pressure and energized by solving problems proactivelyWhat you will love about us :
Our culture! Read what our employees say about working at Jackrabbit.We work remotely. We always have - we always will!Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24 / 7.Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.You will grow your skills with us. Annual allowance for professional development.We give back. Paid Time to volunteer in your community.Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
