Director, Smart Services

Job Description

Job Description

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.

Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.

We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.

ABOUT THE POSITION

We are seeking a Director of Smart Services to lead the commercialization and delivery of connected service offerings powered by Astec’s Signal platform. This position plays a pivotal role in building value-added service models using IoT data to deliver proactive monitoring, performance insights, and advisory support to our customers. This role will collaborate closely with Digital Product Management, Infrastructure Solutions Parts, and Service teams to ensure seamless execution and integration with broader business priorities.

KEY RESPONSIBILITIES

• Develop and operationalize the Smart Services business model, including pricing, packaging, and go-to-market strategy.
• Lead the design and delivery of customer-facing monitoring and advisory services based on Signal platform data.
• Collaborate with Digital Product Management to align roadmap development with service delivery requirements.
• Coordinate with Infrastructure Solutions Parts and Service teams to integrate Smart Services with existing support structures.
• Establish systems for proactive alerts, equipment reporting, remote diagnostics, and customer-facing dashboards.
• Define KPIs, service levels, and reporting mechanisms to measure performance and customer impact.
• Build and lead a cross-functional team including technical advisors, data analysts, and monitoring center personnel.
• Engage directly with customers to validate service offerings, gather feedback, and drive adoption.

QUALIFICATIONS

OUR CULTURE AND VALUES

We believe in maintaining a work culture that encourages :

Work Environment

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel :

25% Travel requirement. Some international could be required.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.