Public Space Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Public Space Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Public Space Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Public Space Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Public Space Attendant is to maintain a professional, positive and upbeat attitude. The host needs to be able to engage with guests in a professional manner and to ensure the cleanliness of all public areas including restrooms, corridors, lobby and resort offices. This is all done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities :

• Maintains supply levels in the public areas. e.g., soap, toilet paper, and Kleenex
• Maintains and cleans all public restrooms, checking a minimum of twice each hour
• Executes routine checks of all public areas to ensure cleanliness
• Ensures all dcor items, tables, lamps, and ledges in all public areas and corridors are dusted and clean
• Maintains the cleanliness of all windows, glass, doors and elevators in public areas
• Utilizes tools supplied to maintain cleanliness of elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks and railings, and parking lot. (For example : shop vac, extractor, t300, pressure washer, leaf blower)
• Performs cleaning tasks in public areas : Including vacuuming, sweeping, moping, dusting, and collecting garbage
• Assists guests and other staff members as needed

Management reserves the right to change and / or add to these duties at any time

Education and Experience Required :

Knowledge, Skills, and Abilities :

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.