Guest Service Associate

Job Description

Job Description

Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC , opening December 2025! We’re creating a friendly, flexible place for extended‑stay guests—and for teammates who love service, teamwork, and growth. If you’re dependable, guest‑focused, and excited to help shape a hotel from day one, we’d love to meet you.

Role : Guest Services Associate

Department – Front Office

Reports to – Guest Services Manager

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Your day-to-day

Revenue

• Financial : Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy.
• Rates : Aggressively and effectively manage and continuously update rates as per Opal’s training and standards.
• Sales & Marketing : Work closely with the sales team and capitalize on all revenue opportunities.

Profit

Leadership

Requirements

Specific Responsibilities

Optimum Attributes

Performance Standards

Performance shall be measured by the following :

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer