Robotic Operations Technician

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

As a Robotic Operations Technician, you'll have the unique opportunity to work directly with our learning humanoid robots and teach them new behaviors and skills, as well as keeping the robot in top shape to meet customer demands.

You will be at the forefront of our operations, deploying the robots for real commercial use cases, identifying issues, and relaying these problems to the right engineering teams. You may also collect new data to train our AI systems and work with the AI team to refine behaviors over time.

Responsibilities :

• Operate a humanoid robot
• Conduct on-site integration and test activities
• Be able to explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de-escalate customer concerns and keep customers informed.
• Execute field repairs. Work with mechanical, electrical, and software engineers on troubleshooting field issues
• Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
• Work with other Operations Technicians and Deployment Engineers to deploy and manage installations at customer sites

Requirements :

Bonus Qualifications :

The US base salary range for this full-time position is between $35 - $45 / hr .

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components / benefits depending on the specific role. This information will be shared if an employment offer is extended.