Agency Manager - Insurance

Job Description

Job Description

We are seeking an experienced Agency Manager with a Florida 220 Property & Casualty License to lead our insurance operations in Ft. Myers. The ideal candidate will be fluent in Mandarin and English , with proven expertise in both personal and commercial lines. This role requires a strategic leader who can oversee agency performance, manage staff, ensure regulatory compliance, and drive profitability through retention and EBITDA monitoring.

Key Responsibilities

• Leadership & Operations

o Oversee daily agency operations, ensuring efficiency and compliance with state and carrier regulations.

o Develop, coach, and monitor employees to ensure productivity, accuracy, and client satisfaction.

o Implement best practices for retention tracking, profitability, and operational performance.

o Track agency retention and EBITDA to meet or exceed company targets.

o Provide reporting and analysis to ownership on revenue, expenses, and profitability.

o Assist in setting and achieving growth goals for both personal and commercial lines.

o Service and manage a book of business across personal and commercial P&C lines.

o Advise clients on coverage options, risk management, and policy changes.

o Ensure accurate handling of renewals, endorsements, cancellations, and claims follow-up.

Typical Property & Casualty Agent Duties (as part of the role)

Qualifications

Preferred