Customer Service Rep - Work From Home

Protect Families. Build Your Future. Work From Anywhere.

We're part of a mission-driven organization that partners with working-class families across North America to deliver crucial life and supplemental benefits. Our unique connection with over 40,000 labor unions and associations gives us a trusted voice in protecting those who serve our communities.

For more than 60 years, we've been focused on one thing : helping families when they need it most. Now, we're growing our remote team and looking for ambitious individuals who want to make a real impact while building a career with purpose.

Role Overview

This is not a cold-calling sales job. You'll be working directly with members who've requested information. Your day-to-day will include :

• Reaching out to and following up with members via phone or video
• Booking and conducting virtual consultations
• Presenting benefit options based on each family's needs
• Assisting clients with paperwork and enrollment
• Ensuring all documents are completed with accuracy and care
• Participating in ongoing training to grow personally and professionally

What You Bring

Perks & Benefits