Customer Experience Champion [Alcoa, FT]

Job Description

Job Description

Job Summary

The Customer Experience Champions are the face of Harper Auto Wash and play a  crucial role in creating great customer experiences . Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed  team . This team also happens to clean cars!

If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!

Customer Experience Champions typically become all-stars in 1 of 3 distinct roles :

• Sales! (explaining the value of unlimited memberships to customers at the paystations)
• Wash Tunnel! (carefully guiding vehicles into the wash tunnel)
• Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the Alcoa Harper Auto Wash, paying $15 per hour plus tips!

Benefits

Requirements

Customer Service & Professionalism

Provide  friendly and enthusiastic  customer service at all times.

Vehicle Handling & Safety

Correctly prep vehicles  by performing visual inspections and ensuring all safety precautions are met.

Interior Cleaning Responsibilities

Work efficiently as part of a  team-based cleaning process .

General Duties & Physical Requirements

Assist with  regular cleaning and maintenance  of equipment and the work environment.

Eligibility Requirements

Driver's License

About Us :   The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville.  Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.  This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.    Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.