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Customer Experience Specialist - FT

Customer Experience Specialist - FT

Philadelphia StaffingPhiladelphia, PA, US
1 day ago
Job type
  • Full-time
Job description

Job Opportunity At Avis Budget Group

Reference # : PAF-ABG-3975B578-2A73-4990-B014-0CFF53E7 $17.25 / hour hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!) If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team!

What You'll Do :

  • Act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return.
  • Be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.
  • Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction.
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off.
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.
  • Provide premium customer experience by delivering vehicles directly to customers.

What We're Looking For :

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
  • Professional, friendly demeanor with a focus on customer satisfaction.
  • Strong verbal and written communication skills.
  • Technologically proficient and comfortable using various mobile devices.
  • Valid Driver's License.
  • Must be 18 years of age and legally authorized to work in the United States.
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills.
  • Flexibility to work various hours not limited to evenings, weekends and holidays.
  • Willingness to work outdoors in all weather conditions.

    • On-Site Requirement :

  • This position requires regular, on-site presence and cannot be performed remotely.
  • Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

    • Perks You'll Get :

  • Bi-weekly hourly wage (New York and Puerto Rico : weekly wage)
  • On-the-job training
  • Paid time off
  • Medical, Dental and Other Insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis / Budget cars

    • Who We Are :

    Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

    The fine print : Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

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    Customer Experience Specialist • Philadelphia, PA, US