Call Center Representative

Job Description

Job Description

On Site Location : 2701 Village Lane Bossier City, LA 71112

Summary :

As a Call Center Representative, you will be responsible for handling a diverse range of member service calls in a prompt and courteous manner. You will address and resolve member inquiries and issues related to accounts, orders, payments, products, and services, ensuring a high level of satisfaction. This role includes actively cross-selling products and services to enhance member relationships. This is a high contact position that requires the ability to deal effectively with members by telephone, in writing and via Internet. This role involves managing approximately 25,000 incoming calls and over 35,000 transactions annually.

Job Requirements :

• High school graduate or equivalent.
• At least one year experience in customer service or call center required.
• Strong communication skills with a professional and courteous demeanor.
• Ability to handle high call volumes and multiple tasks simultaneously.
• Basic understanding of financial services and products provided by the credit union.
• Proficiency in using computer applications and learning new software systems.

All employment applications must be submitted electronically. As part of the hiring process, Barksdale Federal Credit Union conducts a comprehensive background check, drug screening and an online skill assessment prior to extending any offer of employment.

Benefits :

Barksdale Federal offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by BFCU for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

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