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Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

Hope Enterprise CorporationJackson, MS, US

30+ days ago

Job type

Full-time

Remote

Job description

Lead Digital Product Manager - Partnerships

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The Lead Product Manager - Partnerships will oversee the end-to-end experience of onboarding partners, ensuring efficient, scalable, and user-friendly integration processes.

Responsibilities

Own the product experience for onboarding partners (e.g., HBCUs, churches, community centers, etc) into Hope Bank services, ensuring frictionless, efficient, and scalable process
Collaborate with partners to design (UX / UI) onboarding flows that prioritize end-user experience, balancing ease of use with compliance and operational requirements
Led design and development of partner-facing tools, APIs, and documentation support streamlined integrations
Work closely with engineering, legal, compliance, marketing, and partner teams to ensure alignment across all touchpoints
Monitor and analyze partner onboarding metrics (e.g., time to integrate, partnership satisfaction, level of effort, etc.) to identify bottlenecks and implement improvements
Ensure all onboarding experiences align with relevant financial regulations, security protocols, and industry best practices
Gather feedback from partners and internal teams to iteratively improve onboarding processes and the overall partner experience

Required Qualifications

5+ years of PM experience managing partner-focused products, such as platforms that enable integrations, market places, or financial services ecosystems

Proven track record of solving complex onboarding challenges in a scalable and repeatable way, ideally in rapidly growing environments

Cross functional leadership with proven ability to collaboration across diverse teams, manage stakeholder expectations and influence outcomes

Experience in adjacent industries like fintech, SaaS platforms, travel, e-commerce, or logistics, where onboarding and partner management are critical to success

Key Competencies & Skills

Organizational awareness : Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.

Attention to Detail : Taking responsibility for a thorough and detailed method of working

Data gathering and analysis : Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data / solutions

Empathy : Showing interest in other people's feelings, attitudes, and reasoning

Adaptability : Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people

Results Orientation : Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance

Work Environment

Employees are regularly required to sit, stand and walk

Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear

Employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Comprehensive Benefits Package

Paid Vacation and Sick Time

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Disability Benefits

Life Insurance, Critical Illness, Accident

Employee Assistance Program (EAP)

Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Digital Product Manager • Jackson, MS, US