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Level 1 Help Desk Analyst

Level 1 Help Desk Analyst

STIConyers, GA, United States
20 hours ago
Job type
  • Full-time
Job description
  • Vocational / Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp
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    Help Desk Analyst • Conyers, GA, United States

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