Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative

Dept : Customer Service

Reports to : Customer Service Manager (Jeanna Anderson)

Job Summary

Here at Blade HQ, our knife community is our #1 priority. As a Customer Service Representative, you will provide outstanding service by creating a positive experience for our client base of friendly people who love sharp and pointy things. This can include anything from answering phones and emails, educating customers on our wide variety of products, or working with in-store patrons to safely test and purchase their perfect blade.

Tasks

• Assist customers in placing, updating, tracking, and canceling their orders
• Answer customer inquiries about our products and provide recommendations
• Advise customers on and aid them in returning items
• Help customers with their user accounts
• Responsibly handle cash drawer and report inaccuracies
• Strive to continuously learn about our company and the products we offer
• Communicate errors reported by customers to management
• Other tasks as assigned by management

Skills

Physical Demands

Work Environment

Education and Experience

Position Type / Expected Hours of Work