Customer Service Representative

Customer Service Representative

JOB SUMMARY

The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system.

The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments.

may work in many areas throughout the outpatient offices (Healthcare Associates, Pediatrics, Walk-In Care, RMH Specialists, Medical Specialty Services), and Admissions / Call Center departments.

This is a dynamic position that will allow the CSR to assist patients in many different ways and by utilizing many personal and professional skills.

MINIMUM QUALIFICATIONS

Knowledge & Experience

Skills-

Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.

Knowledge-

Computer systems, typing, public relations, basic office clerical duties.

Education-

High school diploma required.

Experience-

Authority and Accountability

Is accountable for facilitating the patient’s access into the hospital and affiliated offices in a pleasant and professional manner

Promotes good public relations through contact with patients, visitors, vendors and fellow employees and other phone contacts.

Must preserve the confidentiality of patient and hospital information.

Aptitudes

Must be able to prioritize, utilize critical thinking, and adjust to change.

Must be able to reason and use logical problem-solving skills.

Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary.

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