Computer Technician

Job Title : Computer Technician.

LOCAL APPLICANTS ONLY, PLEASE!

Company Description :

Recently named one of Inc. 5000's Fastest Growing Companies in America , Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.

Summary :

As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.

Job Responsibilities :

• Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
• Install and configure operating systems and software applications based on client requirements.
• Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
• Assist in the setup and deployment of new IT equipment and systems.

Hours of Work : Typically 8 : 00 AM to 4 : 00 PM.

Travel Requirements :

Travel may be required for onsite client visits or installations.

On-Call Responsibilities :

Occasional, for urgent technical issues (less than three times per week).

Special Conditions or Requirements :

Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.

Success Criteria :

Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.

Reporting :

Reports to the IT Manager or Technical Team Lead.

Qualifications :

Benefits & Perks (TBD) :