Customer Support Associate - PST Time Zone

Job Description

Job Description

POSITION SUMMARY :

The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. As a Customer Support Associate, you'll be responsible for providing world-class customer support, identifying gaps in knowledge with quality assessments, creating training materials, identifying customer pain points, and escalating inefficiencies you identify in our support processes. You are highly organized, empathetic, thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience. This will be a primarily Phone Support role

This position is expected to operate in line with our Core Values :

• Deliver WOW to Schools and Subs
• Be Curious, Stay Curious
• Win as a Team
• Live Diversity, Equity, and Inclusion

This is a full-time remote position that will be covering Pacific Standard Time zone.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

REQUIREMENTS AND QUALIFICATIONS :

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Swing is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Swing is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks :

COMPENSATION : $24—$26 USD