Dispatcher

Dispatcher

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.

The company's proprietary Level 4 autonomous technology, Gatik Carrier, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.

About the Role

Gatik is seeking a Fleet Dispatcher to support our operations by ensuring timely and accurate delivery coordination for our autonomous fleet. This role serves as the central communication hub - working closely with drivers, clients, and internal teams to manage live issues, track deliveries, and maintain real-time operational oversight.

The ideal candidate is calm under pressure, highly organized, tech-savvy, and a confident communicator. You will play a critical role in maintaining safe, efficient, and seamless logistics operations during overnight hours.

What You'll Do

• Act as the central point of contact for emergency and non-emergency dispatch communication.
• Communicate with drivers and clients via Slack, phone, text, and email to ensure smooth delivery operations.
• Receive, prioritize, and communicate real-time updates to support operations and ensure smooth route execution.
• Monitor vehicle and delivery status, troubleshoot delays, and escalate issues as needed.
• Maintain dispatch schedules, update order statuses, and ensure SOP adherence.
• Record all communications, updates, and activities accurately in internal systems.
• Support ongoing improvements to dispatch processes and documentation.

What We're Looking For

• Proven experience as a dispatcher or in a similar logistics coordination role.
• Strong multitasking skills and the ability to manage real-time, high-pressure situations.
• Proficient in using instant messaging tools (Slack) and order/dispatch management systems.
• Strong communication skills (oral and written) with a professional and solution-oriented approach.
• Fast and accurate typing; experience with data entry and activity logging.
• Sound judgment, attention to detail, and ability to work independently.
• Familiarity with procedures for managing emergency situations is a plus.
• Tech-savvy with access to a reliable computer and high-speed internet.

Additional Details

• Start Date : ASAP
• End Date : Ongoing/Indefinite
• This is a fully remote position, with preference for candidates based near DFW.
• Overnight schedule; flexibility and responsiveness are essential.

More About Gatik

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik's well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Taking Care of Our Team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment's sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect, and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.