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HOUSEKEEPING SUPERVISOR
HOUSEKEEPING SUPERVISORCrestline Hotels & Resorts • Peachtree Corners, GA, US
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HOUSEKEEPING SUPERVISOR

HOUSEKEEPING SUPERVISOR

Crestline Hotels & Resorts • Peachtree Corners, GA, US
30+ days ago
Job type
  • Full-time
Job description

Housekeeping Supervisor

The Hilton Atlanta Northeast with Crestline Hotels is looking for a reliable, friendly, and detail focused Housekeeping Supervisor. To be considered, you should be available any day of the week, including weekend and holidays, and have the ability to work between the hours of 7 : 00am - 6pm, depending on business needs. The housekeeping supervisor works with other supervisors in the department to help "run the floor" and there is often an opening supervisor and a closing supervisor, working an eight hour shift. Shifts are based on business levels. The starting wage range is $18 - $20 / hr plus benefits, and is based on knowledge, skills, and experience for the position.

At Crestline we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our full-time team members. Benefits include some of the following :

  • Medical, Vision, and Dental Insurance to fit the needs of our employees
  • Company Match 401K and Roth 401K, helping you to prepare for the future!
  • Employee Assistance Program- Always know we are here to support you!
  • Paid Leave - up to 3 weeks in the first year
  • Pet Insurance for our furry friends
  • Team Member Travel Discounts - We all need to get away sometime
  • Great Employee Events and more.

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of : Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Ensure that assigned staff have reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated guest room keys and beepers to assigned staff.
  • Maintain accurate record of such and ensure security of keys.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect supply levels of floor closets.
  • Assign designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
  • Directly contact Room Attendant and relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendant's have changed bed sheets.
  • Counsel Room Attendants on any discrepancies.
  • Inspect public areas / bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor / Lobby Attendants, using designated checklists.
  • Directly contact respective personnel and relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and / or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness.
  • Complete night counts in accordance with departmental standards.
  • Education and Experience

  • High School Graduate or General Education Degree (GED).
  • Six months to one year related supervisory experience.
  • Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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    Housekeeping Supervisor • Peachtree Corners, GA, US

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