Field Service Technician

Job Description

Job Description

Title : New Field Service Engineer

Location : Sturtevant, WI

Hire Type : Direct Hire

Salary : $70-80Kyrly

Must have : NPD experience with some leadership experience

Misc : Minimum of three to five years of field service technician / customer service experience

General Summary

Responsible for the care of our customer’s needs with regard to installation, training and ongoing support of new and installed equipment. This position is our primary interface between our company and our customers after a machine

Essential Duties and Responsibilities

• The Field Service Technician is responsible addressing any opportunities / issues / training and checkouts of machinery.
• Provide technical resource support to customers by answering questions about intended designs
• Provide new and continued training to our customers on company supplied equipment
• Manage all on site installation, repair, maintenance and testing tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Checkout and test finished machinery prior to shipment.

Knowledge, Skills and Abilities Required