Manager, Issues Communications

Manager, Issues Communications

Communication is vital to the Girl Scout Movement's success in delivering on its mission by enabling vibrant membership and revenue growth; stewarding brand reputation and relevancy; and building engaging relationships and loyalty among consumer audiences - girls, parents, alum, volunteers and the public.

The Manager, Issues Communications is responsible for protecting the external reputation and health of the Girl Scout Movement and developing internal and external communications strategies that support the advocacy goals of the Girl Scout Movement while protecting and promoting brand reputation. Working with and through the media to react to potential sensitive issues, the incumbent seeks to promote outcomes and issues important to girls at the federal, state, and local levels. As part of this effort, this position works closely within the Corporate Affairs team to create messaging and tools for local councils to respond and react to sensitive issues. The Manager works closely with Council staff to provide support, training and counsel to sensitive issues both reactively and proactively.

Essential responsibilities include developing and drafting proactive and reactive media statements, messaging, FAQ's, communications alert and advising on complex or high-risk topics and other deliverables as needed. Coordinate cross-functional response teams during crises or reputational events, ensuring message alignment and timely dissemination across channels. Monitor and assess emerging issues, risks, and public sentiment across media, stakeholder, and regulatory landscapes that could impact the organization's reputation. Execute proactive media outreach and reactive media relations strategies as needed. Develop and execute proactive and reactive communications strategies to address reputational risks, policy developments, public criticism, or misinformation.

Required competencies include 5+ years' experience in communications, expertise managing crises and complex, high-risk assignments, ability to work in a high-functioning team with specific timelines and outcomes, strategic and quick thinker who can stay calm in crisis situations and works well under pressure across corporate reputation, public affairs, crisis management and stakeholder engagement, excellent communication, presentation, and project management skills. Demonstrated excellent written / verbal communication, ability to solve complex problems / issues thoughtfully, strategically and under pressure, demonstrated ability to work with senior executives, demonstrated organizational skills and ability to manage multiple tasks / projects at once, experience working with news media, ability to work well under tight deadlines in a fast-paced team environment, entrepreneurial spirit, can-do attitude, and ability to collaborate with colleagues across the enterprise. Ability to work nights and weekends as required by business needs. Note : This is a hybrid position and will require 2+ days a week in NYC office.

Required technical skills include Office 365 or similar suites, competency in PowerPoint or similar presentation software, competency in Microsoft Excel or similar software. Required education and experience includes a Bachelor's degree or equivalent experience, minimum of five (5) years' experience in corporate environment.

Salary range : $80,000 - $105,000. This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer : Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes : Paid Time Off : GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's. Other Benefits : Medical and Behavioral Health Coverage, Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. Both plans include GSUSA partial subsidy of premium costs, Dental and vision coverage, Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts, Company-paid life insurance, Flexible work arrangements, 12 weeks of paid parental leave, 401(K) with company match, Sick leave, Short- and Long-Term Disability for salary continuation, Health and Wellness Classes and Activities throughout the year, Access to Employee Engagement Groups.

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment. This is a full-time position. Days and hours of work are Monday through Friday. GSUSA is an equal employment opportunity employer.