General Manager

Job Description

Job Description

Benefits :

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Job General Objectives :

Ensure the smooth and efficient operation of the restaurant, resulting in a high level of customer satisfaction, profitability, and adherence to quality standards. This involves overseeing all aspects of the restaurant's operations, including staff management, customer service, financial performance, and compliance with health and safety regulations

Job Duties and Responsibilities :

Required Educational Level :

Associate degree in Business Administration or its equivalent in similar specialty

Practical Experience Required :

2-3 years of experience, preferably 3 in a similar field

Required Abilities and Skills :

Abilities :

Skills :

KPl's :

| 1 | Sales Growth (The increase in sales revenue over a specific period, this can be measured by Comparing sales figures from the current period to the same period in the previous year or quarter, Current Period Sales-Previous Period Sales) / Previous Period Salesx100%.)

| 2 | Customer Satisfaction Score (The level of customer satisfaction with their dining experience, this can be measured by Collect feedback through surveys or comment cards where customers rate their experience on a scale (e.g., 1-5 or 1-10), (Sum of All Customer Satisfaction Scores) / Number of Responses.) | 20%

| 3 | Average Revenue Per Customer (ARPC) (The average amount spent by each customer during their visit, this can be measured by dividing total sales by the total number of customers served, Total Sales / Total Number of Customers) | 10%

| 4 | Net Promoter Score (NPS) : (Customer loyalty and likelihood to recommend the restaurant, this can be measured by Surveying customers asking, "On a scale of0-10, how likely are you to recommend our restaurant to a friend or colleague?" Classify responses as Promoters (9-10), Passives (7-8), and Detractors (0-6). Calculate NPS by subtracting the percentage of Detractors from the percentage of Promoters.) | 25%

| 5 | Beverages Sales Push (The percentage of beverages sales across the month, The manager has to increase the beverages sales on a monthly basis which can be measured by comparing the sales of beverages with the previous months.) | 20%