Hotel Front Desk Attendant
The Inn at Gig HarborGig Harbor, WA, US20 days ago
Job type
- Full-time
Job descriptionHas previous experience or working knowledge of Microsoft Office and reservation management systems Well-versed in taking telephone calls and handling stressful situations Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Must have graduated high school, received a GED or equivalent 1+ year of hotel industry experience or related job preferred
Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
- Bookkeeping : keep accurate records of all hotel guest account information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
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Front Desk Attendant • Gig Harbor, WA, US