Customer Service Representative

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

Act as the initial point of contact for inquiries related to the NJ Family Care Program

Document enrollment requests, status changes, complaints, and grievances accurately

Maintain proficiency in program policies and provide accurate information to applicants and beneficiaries

Required Qualifications

High School diploma or GED

Basic understanding of a call center environment in a customer service role

Ability to establish effective working relationships with diverse individuals

Background and drug screening required

Commitment to achieving results through knowledge and empathy