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Senior Vice President, Global Professional Services Council

Senior Vice President, Global Professional Services Council

Tyler TechnologiesPlano, Texas, USA
1 day ago
Job type
  • Full-time
Job description

Description

Responsibilities

Strategic Leadership

  • Lead Tylers enterprise-wide client Professional Services experience strategy ensuring consistent standards frameworks and practices across all divisions.
  • Chair and guide the Professional Services council providing structure prioritization and accountability.
  • Partner with division presidents and functional (Service Delivery and CX) leaders to align enterprise client experience priorities with divisional needs.
  • Help define new and innovation Professional Services portfolio offerings and market segment centric use case solutions.

Execution & Operational Excellence

  • Drive rapid alignment with the CX Center of Excellence (COE) strategies and embed best practices at the practitioner level.
  • Establish and monitor consistent service standards and KPIs (both leading and lagging) define performance targets and measurement frameworks across Professional Services functions.
  • Drive council governance to ensure transparent executive-level reporting and accountability for key enterprise-wide Professional Services outcomes including margin performance and Net Revenue Retention.
  • Enable decision-making and innovation within and across service delivery functions.
  • Lead change management initiatives for deployment of new Professional Services standards frameworks and tools in collaboration with the CX Center of Excellence and divisional leaders.
  • Instill discipline to improve financial and margin performance with a goal of being margin neutral or positive within 18 months

    • Collaboration & Culture

  • Foster strong alignment and collaboration across service delivery and GTM functions divisions and enterprise priorities.
  • Empower council members and their teams to take initiative innovate and own outcomes while maintaining enterprise consistency.
  • Support development of consistent role definitions practitioner competencies and workforce planning across Professional Services to enable scalable growth and high-value client outcomes.
  • Serve as a unifying leader who can break down silos build trust and encourage shared accountability.

    • Client & Executive Engagement

  • Represent the client experience voice with executive leadership council members and Tyler clients.
  • Build credibility and transparency through regular reporting dashboards and measurable outcomes.
  • Partner with clients proactively incorporating feedback into enterprise strategies and service delivery models.

    • Qualifications

  • 15 years of leadership experience in client experience leadership roles such as professional services or customer success; enterprise software or SaaS background strongly preferred.
  • Demonstrated ability to lead and influence through a matrixed environment - councils committees or cross-functional governance rather than direct reporting lines.
  • Proven success in driving transformation across multiple business units / divisions in a complex enterprise environment.
  • Strong strategic acumen with the ability to translate enterprise priorities into operational execution.
  • Excellent communication facilitation and influence skills with executives practitioners and clients.
  • Executive presence with a track record of building trust and credibility across diverse stakeholders.

    • Required Experience :

    Senior Exec

    Key Skills

    Business Development,Risk Management,Financial Services,Management Experience,Profit & Loss,Banking,Regulatory Reporting,Analysis Skills,Relationship Management,Financial Analysis,Leadership Experience,negotiation

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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