Client Services & Staffing Liaison

Benefits:

• Flexible schedule
• Opportunity for advancement

Position Overview


Embassy Homecare Services is seeking a dependable and people-centered Client Services & Staffing Liaison to support client recruitment, caregiver coordination, and service quality monitoring.

This role serves as the key connection between clients, caregivers, and company leadershipensuring smooth communication, consistent follow-up, and high standards of care.

The ideal candidate is organized, professional, and confident managing both client relationships and caregiver accountability.

Key Responsibilities


Client Services & Relationship Management

• Receive and respond to client inquiries in a professional and timely manner
  
  
• Assist with onboarding new clients and gathering required information
  
  
• Conduct periodic home visits to clients for check-ins, service reviews, and support
  
  
• Maintain positive relationships with clients and their families
  
  
• Report client concerns, service issues, or changes in care needs to management
  
  

Staffing Coordination & Monitoring

• Serve as a point of contact for caregivers regarding schedules, assignments, and expectations
  
  
• Follow up with staff to confirm attendance, performance, and job completion
  
  
• Monitor caregiver conduct and professionalism during service delivery
  
  
• Address minor issues promptly and escalate concerns to management when necessary
  
  
• Support caregiver onboarding and orientation follow-ups
  
  

Recruitment & Growth Support

• Assist with recruiting new caregivers and clients
  
  
• Conduct follow-up calls with prospective hires and clients
  
  
• Track recruitment progress and provide updates to leadership
  
  
• Support client retention through consistent communication and service follow-up

Administrative & Reporting Duties

• Maintain accurate client and staff documentation
  
  
• Provide regular updates to management on client satisfaction and staff performance
  
  
• Support compliance-related documentation as needed
  
  
• Ensure confidentiality and professionalism in all interactions

Qualifications

• Experience in homecare, healthcare, staffing, customer service, or administrative support preferred
  
  
• Strong interpersonal and communication skills
  
  
• Reliable transportation and ability to visit client homes
  
  
• Organized, dependable, and detail-oriented
  
  
• Comfortable using phone, email, and basic office software
  
  
• Ability to maintain confidentiality and professionalism at all times

Flexible work from home options available.