Technology Support Rep IIAdvantage Tech • Kansas City, MO, US

Technology Support Rep II

Advantage Tech • Kansas City, MO, US

3 days ago

Job type

Full-time

Quick Apply

Job description

Advantage Tech is hiring! We are looking for a qualified individual to join our client that is based in Miami, Florida.

Essential Functions

Responsible for providing prompt, friendly, customer-focused support to a designated office.

Logs all service desk calls, email requests, and in personal requests into the IT Service Management System.

Responsible for updating service ticket information.

Diagnoses and resolves intermediate to complex hardware, software and network issues. Redirects or escalates incidents and service requests as needed.

Identifies and anticipates related issues and advises users on appropriate action.

Learns new products and services. Offers advice and subject matter expertise to help peers solve more complex issues.

Supports local office moves by physically moving and setting up the equipment. Follows IT standard practices and procedures for moves and workstation transfers.

Submits technology orders to ensure local offices have the technology needed to do perform work.

Performs hardware imaging, software installs and equipment deployments.

Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs.

Identifies and documents lease buyout or casualty loss items accurately and on time.

Coordinates equipment pick-up for lease returns. Follows standard procedures and product inspections to ensure

equipment is returned and appropriate documentations is obtained according to contracts.

Provides system and server support including but not limited to VoIP, call manager, network systems, file share creation, machine account maintenance, etc.

Creates and maintains knowledge articles. Partners with subject matter experts to understand application and documentation requirements. Organizes materials for conciseness, style, and consistent terminology.

Performs other duties as assigned.

Minimum Qualifications

Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree

2 years of relevant experience

In lieu of degree, 4 years of experience in technical support or relevant experience

#advantagetech

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Technology Support • Kansas City, MO, US

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