Billing Unit Supervisor

Job Description

Job Description

Salary : $1,300.00 USD per month per full-time billing resource

ABOUT FREEDOM HEALTH SYSTEMS INC :

Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities.

While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting.

At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care.

DISCLOSURES :

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities / tasks may be modified and / or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE :

https : / / freedomhs.org

COMPANY PHONE NUMBER : (667) 309-5345

HUMAN RESOURCES PHONE NUMBER : (667) 309-5345 ext 10

POSITION TITLE : Billing Unit Supervisor

ALTERNATE TITLE(S) :

Medical Billing Manager, Multisector Billing Lead, Billing & Collections Supervisor

COMPANY : Freedom Health Systems, Inc. (in support of all customer companies under contract)

DIVISION : Accounting & Finance

DEPARTMENT : Accounts Receivables

UNIT : Billing

BENEFITS PACKAGE : Ineligible.

WORK SCHEDULE : Each team member is to provide 40 hours per week of service dedicated to the company.

ACCOUNTABLE TO : Accounts Receivables Department Manager (Controller in the absence of the Accounts Receivables Department Manager)

ACCOUNTABLE FOR : Supervision and execution of billing operations across all company divisions

CLASSIFICATION : 1099

COMPENSATION RANGE : $1,300.00 USD per month per full-time billing resource

ANTICIPATED TRAVEL : none

SUMMARY OF POSITION RESPONSIBILITIES :

The Billing Manager is responsible for managing and executing daily billing operations across multiple industries including outpatient mental health, primary care, supportive housing, real estate (tenant and lease billing), food services, and non-emergency medical transportation. The role includes team supervision, claim submission oversight, invoicing, payment reconciliation, and coordination with finance, clinical, and operations teams.

This role ensures that billing practices meet payer and contract requirements, optimize collections, and remain compliant with federal and state regulations. The Billing Manager works closely with the Revenue Cycle Manager to analyze trends, prevent denials, and streamline billing systems across platforms.

SCHEDULED DUTIES AND RESPONSIBILITIES :

• Supervise billing team staff including medical billers, invoicing clerks, and collections support
• Oversee billing processes for :

Healthcare services (Medicaid, Medicare, commercial insurance)

Real estate entities (rent invoicing, HUD submissions, tenant billing)

Food service contracts (meal delivery programs, catering accounts)

Transportation services (Medicaid / NEMT trip submissions, mileage billing, contract reporting)

Software subscription services

Ensure timely and accurate submission of medical claims and commercial invoices across platforms

Monitor and reconcile accounts receivable, track aging, and support collection follow-up

Collaborate with program leadership and payroll to validate service documentation and visit tracking

Ensure proper coding, modifiers, and supporting documentation accompany all claims

Review and correct denials or rejections; resubmit clean claims as needed

Maintain and enforce internal billing and documentation protocols based on payer requirements and regulatory guidance

Coordinate fee schedule updates and service rate reviews with Finance and Executive teams

Support preparation for internal and external audits; maintain audit-ready billing records and documentation

Assist with onboarding of new service lines or contracts by developing billing plans, templates, and workflows

Provide regular reporting to the Controller or RCM on billing performance, denials, trends, and compliance

Ensure all medical and behavioral health providers and entities are credentialed with the appropriate insurance payors

Train and mentor billing team members, ensuring consistency and accuracy across all billing functions

UNSCHEDULED DUTIES AND RESPONSIBILITIES :

Assist your supervisor with any work-related tasks as requested, taking initiative where possible

Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures

Support the maintenance of a safe work environment by participating in drills and safety trainings as requested

Maintain confidentiality of all records, especially those relating to client treatment or financial information

Participate in external and internal audits / surveys (CARF / CSA / OHCQ) as directed by the supervisor

Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance

Coordinate with credentialing staff to ensure accurate billing profiles and provider IDs

Attend finance and compliance meetings to stay aligned with organizational strategy

Resolve escalated issues from billing team or client-facing departments

Review contracts and payer policies for billing impact analysis

Participate in cross-functional process improvement and system implementation workgroups

Assist in developing SOPs and training materials for internal use and staff education

PHYSICAL DEMANDS :

Prolonged periods sitting at a desk and working on a computer

Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS :

Remote

Fast-paced, deadline-driven environment with collaborative teams

COMPETENCIES AND SKILLS :

Deep understanding of multi-industry billing, including healthcare, housing, food, and transportation

Proficiency with electronic billing systems and clearinghouses (e.g., WebPT, Kareo, QuickBooks)

Strong leadership and team supervision skills

Excellent attention to detail and ability to manage multiple priorities

Knowledge of payer-specific regulations, billing compliance, and reimbursement methodologies

Strong written and verbal communication skills

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS :

Bachelors degree in Business, Healthcare Administration, Finance, or related field (preferred)

Minimum 35 years of billing experience with at least 2 years in a supervisory role

Familiarity with Medicaid, Medicare, commercial insurance billing, HUD programs, and grant billing

Experience in multi-entity or consulting environments highly desirable

Ability to pass background and reference checks