Service Operations Coordinator

Service Operations Coordinator

At eMaint, a Fluke company, we're passionate about helping organizations optimize their maintenance operations through innovative software and exceptional service. As part of our global team, you'll contribute to delivering high-impact solutions that improve efficiency and drive customer success. Join a collaborative, fast-paced environment where your ideas and initiative are valuedand where you can grow your career while making a difference.

What You'll Do

As a Service Operations Coordinator, you'll play a vital role in supporting our Training, Professional Services, and Implementation teams. You'll ensure smooth coordination of customer engagements, manage trainer scheduling, and maintain clear communication across stakeholders. Your work will directly impact customer satisfaction and operational efficiency.

Key responsibilities include :

• Schedule and coordinate customer training and service engagements (on-site and remote), responding to requests and proactively managing backlog outreach
• Manage trainer assignments and availability using our resource scheduling platform
• Serve as the primary point of contact for customers during the scheduling phase
• Maintain accurate records in Salesforce and monitor key service KPIs
• Provide service fulfillment and revenue reports to the accounting team for forecasting and recognition
• Lead and support process improvement initiatives to streamline workflows and enhance efficiency
• Identify operational gaps and implement solutions to improve service delivery

What You Bring

Must-have qualifications :

Nice-to-have qualifications :

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive : For you, for us, for growth.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

This position is also eligible for bonus as part of the total compensation package.

The salary range for this position (in local currency) is 56,900.00 - 105,700.00