Spanish Bilingual Client Care Assistant

A company is looking for a Spanish Bilingual Client Care Assistant to provide support to clients and manage appointment inquiries.

Key Responsibilities

Answer inbound calls and perform outbound calls to clients regarding appointments and services

Utilize sales techniques to convert calls into qualified appointments and maintain a positive demeanor

Handle various client communication channels and participate in team meetings and training

Required Qualifications

High school diploma or equivalent required

Customer service experience required

Strong de-escalation skills required

Ability to work efficiently and independently

Willingness to learn new computer programs and processes