Customer Service Representative

Customer Service Representative

We are looking for a motivated and friendly Customer Service Representative to join our team in Charlotte, North Carolina. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service to customers. The role involves managing sales orders, scheduling services, and maintaining accurate records while collaborating with both customers and team members.

Responsibilities :

• Serve as a primary point of contact for customers, providing responsive and professional support by phone and email regarding orders, quotes, and product availability.
• Manage order entry and fulfillment for small to mid-size client accounts, ensuring accuracy and timely processing from start to finish.
• Track, update, and communicate order status proactively - including estimated delivery times, backorder notifications, and any changes to order details.
• Partner with customers to resolve inquiries and troubleshoot issues, maintaining a positive and solutions-oriented approach.
• Complete daily administrative and operational tasks such as order invoicing, data entry, and required documentation to keep workflows running smoothly.
• Handle payment transactions and maintain accurate financial records for customer accounts.
• Support inventory control processes - assisting with cycle counts, monitoring stock levels, and helping to reduce scrap or loss where possible.
• Contribute to warehouse operations by coordinating incoming and outgoing shipments, and assisting with loading or unloading materials as needed.
• Ensure all customer shipments are processed accurately and on schedule each day.
• Collaborate with internal teams to improve processes, strengthen customer satisfaction, and maintain operational efficiency.
• Take on additional responsibilities and special projects as needed to support business goals.

Requirements :