IT Support Specialist

Overview

GDC IT Solutions is currently seeking an IT Support Specialist to work onsite in Mechanicsburg, Pennsylvania. This role involves onsite level 3 / 4 support during standard business hours (8 AM - 5 PM), though hours may vary based on project demand and client needs. The ideal candidate will be comfortable supporting SMB clients across various environments and traveling to client sites as required.

Position Overview

As an IT Support Specialist, you will be responsible for providing technical support and oversight to business owners and managers in the analysis, administration, and support of desktop and networking technologies. You'll work hands-on with end users to install, upgrade, and troubleshoot hardware and software, ranging from Microsoft Windows OS to networking equipment, across multiple environments. A strong customer service mindset and the ability to work across diverse client needs and projects are critical for success in this role.

Responsibilities

• Provide technical support for desktops, laptops, wireless devices, firewalls / routers, printers, monitors, projectors, and peripheral devices.
• Install, upgrade, and support Microsoft Windows operating systems (XP - 11) and Microsoft Office (2003 - 2024).
• Offer technical oversight and guidance to clients in the testing, documentation, implementation, and maintenance of server and network components.
• Support software and hardware installation, updates, and patching procedures.
• Troubleshoot and resolve break / fix issues for both hardware and software.
• Support mobile device integration and remote connectivity.
• Assist with desktop integration to Active Directory, DNS, and DHCP protocols.
• Manage and document work through a ticketing system while keeping clients informed of project and task status.
• Ensure excellent customer service through clear communication, follow-through, and responsiveness.
• Adapt quickly between client environments with a strong "can-do" attitude.

Minimum Qualifications

Preferred Experience

What We Do :

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Equal Opportunity Workplace :

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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