Mortgage Loan Officer - Retail

Mortgage Loan Officer - Retail

The external mortgage loan officer is responsible for originating residential mortgage loans by developing business relationships with real estate professionals, builders and other potential referral sources. This role involves working outside of the office to generate leads and establish a network of clients. The loan officer will guide clients through the mortgage application process ensuring they find the best loan products to meet their financial needs. Conduct client / prospect needs analysis and develop proposed solutions / sales presentations to meet their needs. Maintain current knowledge of all first mortgage and concurrent second loan products and services offered.

Proactively identify and engage potential borrowers through networking, referrals, and community involvement. Establish and maintain relationships with real estate agents, builders, financial planners, and other key referral sources. Uses proactive, consultative sales skills and strategies to identify client needs, quantify service / product benefits and present recommendations to targeted clients and prospects as assigned. Conduct regular market visits and meetings with referral partners to build a strong referral base and ongoing sustainable business relationships. Attend industry events, open houses, and community events to generate new business opportunities. Consult with potential borrowers to assess their financial situation and mortgage needs. Educate clients on the available mortgage products, interest rates, terms, and cost associated with obtaining a mortgage. May identify business opportunities and solicit referrals of other Bank products or services from existing clients, referral sources, and other professionals in the industry. Assist clients in completing mortgage loan applications and the gathering of necessary documentation for the fulfillment and completion of the loan cycle. Communicate periodic updates to all parties in the transaction with specific regard to the customer experience. Ensure that all mortgage loan applications and documentation comply with Federal, State, and CNB regulations. Keep accurate and organized records of all client interactions and loan applications. Negotiates transactions; prices loan products within targeted rate of return; coordinates the documentation and closing of loan transactions, ensures conformance with Bank policy and regulatory requirements. Exercises sound credit and risk judgment in recommending loans for approval. May coordinate the cross-selling of other product and / or services (i.e., cash management, foreign exchange, investment and trust, etc.). May interface with other Bank departments as necessary to define responsibilities and coordinate objectives for all product areas. Obtains and completes mortgage loan application packages, including supporting documentation required to process loan requests; reviews information to ensure that files submitted meet regulatory agency and CNB policies; forwards application packages to Residential Lending within specified times in order to meet regulatory requirements for initial disclosures and timely processing as required under Regulation B and RESPA. Contacts borrowers directly for additional information related to loan requests, summarizes information and exercises sound credit and risk judgment in recommending transactions for approval. Maintains a solid understanding of the Bank's credit products, programs policies and procedures. Participates in the development of marketing strategies and sales objectives that are consistent with overall company objectives. Maintains an awareness of consumer market conditions and provides current information on industry trends and competitive practices that may be used in the development and / or delivery of mortgage loan products. Effectively manages a pipeline of loans on a daily basis. Represents CNB by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Performs other duties as assigned or requested.

Required Qualifications

H.S. Diploma Minimum of 3 years mortgage lending experience Minimum of 3 years business development / direct sales experience required. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered / licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

Additional Qualifications

Bachelor's degree highly preferred Excellent communication skills both written and verbal Proficient in Microsoft Office programs Excellent customer service skills Prioritizes and plans work activities Completes work in timely manner; Strives to increase productivity; Works quickly Ability to work well under pressure Strong research and analytical skills Ability to use discretion when handling sensitive personal information. Ability to multi-task and manage deadlines

What's In It For You?

Compensation This is a commission-based role and does not have a set salary range. Starting base salary : $50,000 - $60,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and / or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including : Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.

About Us

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

Inclusion and Equal Opportunity Employment

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. Careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.