Airport Agent

Airport Agent

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring "The World's Nicest Airline" to life. We work cross-functionally with truly awesome Team Members to deliver on our mission : To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity, and kindness.

Breeze Airways is a Seriously Nice airline merging technology with kindness. Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, etc. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.

Hourly Pay : $16.50 per hour. This is a Part-Time position.

Here's What You'll Do

• Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
• Engage with Guests through digital channels to provide solutions and information
• Provide detailed feedback on opportunities to improve the overall Guest Experience
• Empower Guests by offering solutions and answering questions
• Mentor others as your skillset expands
• Work in multiple programs and on multiple screens simultaneously
• Resolve Guests concerns with kindness
• Recommend improved processes though the spirit of ingenuity and integrity
• Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
• Ability to work independently and as part of a team
• Commit to regular attendance and punctuality
• Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct Guests through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival.
• Push wheelchairs with Guests through all areas of the airport including terminal and gate areas.
• Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
• Other duties as assigned
• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Here's What You Need To Be Successful

Minimum Qualifications

Preferred Qualifications

Skills / Talents

Perks of the Job

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click "Careers" at the bottom of the page.