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Packaged Gases Customer Service Representative - Waco, TX

Packaged Gases Customer Service Representative - Waco, TX

Matheson Tri-GasWaco, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Position Summary -

CUSTOMER SERVICE REPRESENTATIVE

Manages sales campaigns with the intent of either scheduling appointments for

sales to improve sales productivity or by gaining business via direct

quote / follow up. Assesses customer satisfaction with MTG products and services

via conducting surveys and provides insights for addressing customer concerns.

Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer

Service.

Position Accountabilities

Place outbound calls with the prime purpose of scheduling appointments for

sales with new or existing customers, notifying sales of committed appointment

times and then following up with a courtesy call to determine customer

satisfaction / needs.

Provides quotes or completes the sale, if campaign appropriate to directly gain

new business.

Probes and identifies problematic situations / opportunities that could protect

or yield new business for MTG and communicates the information to the

appropriate function for follow up.

Restocks store merchandise as needed. Arranges stock on shelves or racks in sales

area and keeps merchandise in order. Marks or tickets merchandise.

Manages requests for products, price and technical information.

Assist in warehouse in shipping & receiving, inventory stocking, cleaning,

labeling, or other tasks.

Maintains showroom cleanliness by procedures set forth by management.

Identifies sources of leads and manages the pre-qualification process in

collaboration with sales and corporate marketing.

Tracks result of outbound campaign efforts.

Backs up inbound customer service, as needed.

Comply with all DOT and OSHA regulations.

Ensure all safety rules are strictly observed.

Perform other projects and duties as assigned.

Qualifications

  • High School Graduate with diploma and / or prior experience in outbound

calling / inside sales, outside sales or marketing desirable.

  • Excellent customer service skills. Ability to establish and manage customer
  • relationships

  • Ability to work independently and under some pressure to meet deadlines.
  • Demonstrates a clear and effective speaking manner for the purpose of
  • explaining information to customers and employees.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole
  • numbers, common fractions, and decimals.

  • Ability to learn MTG's business / product types / organization / transaction systems
  • Excellent Telephone Communications Skills
  • Excellent Organizational Skills
  • Intermediate level knowledge of Microsoft Office applications (Word, Excel,
  • Outlook E-mail).

    Physical Demands :

    Stationary Position - Frequently

    Move / Traverse - Frequently

    Stationary Position / Seated - Occasionally

    Transport / Lifting - Occasionally

    Transport / Carrying - Occasionally

    Exerting Force / Pushing - Occasionally

    Exerting Force / Pulling - Occasionally

    Position Self / Stooping - Occasionally

    Position Self / Kneeling - Occasionally

    Reaching - Frequently

    Handling - Frequently

    Communicate / Talking - Constantly

    Communicate / Hearing - Constantly

    Repetitive Motions- Occasionally

    Coordination -Frequently

    Matheson is an Equal Opportunity Employer that complies with the laws and

    regulations set forth under EEOC. All qualified applicants will receive

    consideration for employment without regard to race, color, religion, sex,

    sexual orientation, gender identity, national origin, disability or protected

    veteran status. EOE AA M / F / VET / Disability

    Apply Now

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    Customer Service Representative • Waco, TX, United States

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